Comments and DMs in one inbox your team shares.

Social Inbox brings the comments and messages from your connected Instagram and Facebook accounts into one place. Your team replies and resolves from the same screen.

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A live page on Linkme: link.me/livmiami

Comments and DMs together
Shared queues
Access per person

How to set up the inbox

Comments and DMs in one inbox your team shares.

Another live page on Linkme: link.me/hardrockholly

1
Connect your Instagram and Facebook accounts in Connected accounts.
2
Open Social Inbox, then Inbox setup, and tap Enable Inbox. Only the owner can turn it on.
3
Filter by source, or keep All Sources.
4
Work through the queues: All, Mine, Unassigned and Resolved.
5
Reply in the thread, then resolve it when it is done.
6
In Team, turn on Social Inbox for each person who should read and reply on their pages.

Good to know.

What to have ready for Social inbox setup, what you see after, and the fixes for the problems people hit.

Before you start

Instagram and Facebook connected in Connected accounts.
The business owner, to turn the inbox on.

What you will see after

Comments and DMs arrive in one list, each with its source.
Finished conversations move to Resolved, so the open list stays short.

If something goes wrong

A teammate cannot see any conversations.: Turn on Social Inbox for them in Team. It lets them read and reply on their pages.
Messages from one account stopped arriving.: Open Connected accounts and tap Reconnect, or Check status to see what is wrong.
You cannot turn the inbox on.: Only the owner can enable it. Everyone else sees a link to ask the owner.