Answer your socials from one place. See the post behind every comment, leave your team a note and send a saved reply.
Real Linkme pages and public posts. People, messages and counts are illustrative.
On the left, the customer's own phone; on the right, the Linkme Social Inbox, where Dana works through a day's questions. A comment under LIV Miami's QUAVO poster asks who is playing this week; it lands at the top of Open, Dana answers with a saved reply, the reply appears under the comment on the phone, and the phone opens LIV's Linkme page with the Events row and the email sign up ringed. A Facebook message to Papi Steak about a birthday for 30 gets an internal note for Maya, then a reply that points to Private Events under Papi Steak Miami Beach, and the phone opens that tile. An Instagram comment on Mall of America's Summer Happenings post is answered with the post in view, pointing to Plan Your Trip and Happenings at MOA. On a FIFA World Cup message the automation has already sent Scores & Fixtures, so Dana pauses it, answers as a person with the FIFA Fan Festival tile, and resumes it. Each conversation is resolved and leaves Open.
Used by the brands people line up for
FIFA World Cup
Mall of America
New York Islanders
Six screens, from the first message to the last one resolved. It sits next to your DM Automations and your Linkme page: the automation answers the common question, a person answers the rest, and every answer can point to your page. Real brands and posts; people, messages and counts are samples.
Switch between your connected accounts at the top. Messages and Comments each have a tab, and Open, Unread, Resolved and All show what is still waiting, newest first.
Real brands on Linkme, how each would run Social Inbox, and the exact tile every answer points to on their live page. People and messages are samples.
LIV MiamiNightclub, Miami BeachEvents and entertainment
jay.pWho's playing Thursday?Everyone who asks under the poster gets the same answer and the page.
See events and entertainment on LinkmeA comment opens with the post it was left on, right above it. View post shows the original, so a question under one night's poster gets that night's answer, and the public reply starts with their @username.
Write the answers your team gives every day once, each with a title, and insert one into any reply. Notes stay in the thread for the next person, and they are never sent to the customer.
DM Automations send the link to everyone who asks, from the same Linkme account as the inbox. When a person needs a person, pause the automation for that one conversation, answer yourself and resume it. The switch is yours: manual replies do not pause it.
Connect an account, bring in the last 30 days and write your saved replies. Then everyone signed in to the brand's Linkme account works the same Open list. There is no assignment: notes in the thread say who is on it, as in this Papi Steak message. Agency manager access does not include the inbox.
Linkme for enterprise
Papi Steak's page gives Miami Beach and Las Vegas their own sections, with menus, private events and reservations behind one link. It is the page an answer from the inbox would point to.
It covers Instagram and Facebook. Direct messages and the comments on your posts and reels both land in the inbox.
Everyone signed in to the brand's Linkme account. Agency manager access does not include the inbox.
An Instagram professional account or a Facebook Page. Connect it and its messages and comments arrive in the inbox.
No. Everyone signed in to the account sees the same list, and internal notes keep the team in sync.
Yes, one connected account at a time: each Instagram account and Facebook Page has its own inbox, and you switch between them at the top.
Yes. Pause automation on a conversation to answer it yourself, then resume it. Manual replies do not pause automation on their own.
When you connect an account you can import the messages and comments from the past 30 days. The import runs in the background, and new messages arrive automatically.
It comes with every Business plan. See the plans, or book a demo and we will walk you through them.
